Thank you for shopping with Elnor. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product. Please review our refund policy below.
1. Eligibility for Refund: To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
2. Return Process: To initiate a return, please contact our customer support team at support@elnor.in within 10 days of receiving your order. Provide your order number, the reason for the return, and any relevant details. Our customer support team will guide you through the return process.
3. Shipping Costs: Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
7. Late or Missing Refunds: If you haven’t received a refund after the specified number of business days, please contact your bank or credit card company. There may be a processing delay on their end. If the issue persists, contact us at support@elnor.in for assistance.
8. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at support@elnor.in.
9.Changes to Refund Policy: Elnor reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting to the website.
If you have any questions about our refund policy, please contact us at support@elnor.in.
Thank you for choosing Elnor.